How do I activate my Nomad Real-Time GPS Tracker?


There is a packet of paperwork that comes in the package with your unit (There is a set of paperwork for the Nomad attached to the bottom of this article). There are three sheets (Registration Form, Credit Card Authorization Form, and GPS Pricing Agreement) you will need to fill out and either fax at 405.726.9901 or call at 405.726.9900 to USFT.


Why is my contact information and billing address required? Is my information secure?


We need your contact information and correct billing address for a very important reason. We need this information to be as accurate as possible so that we can process your activation and be able to get in touch with you if there is ever a problem with your account (to avoid deactivation and interruption of service).


We keep all information completely 100% private and secure. We completely understand and are sensitive to the privacy of all of our customers. We want to make the entire process as quick and painless as possible!


Who do I contact for support?


For all concerns (billing, technical support and activation) please contact US. Fleet Tracking (M-F from 7am to 7pm CST and S from 9am to 4pm CST) at: 405-726-9900 or by e-mail: support@usft.com 


Where do I go to log in to my account?


If using a computer, use the following website: www.cheatersspyshop.com

If using a cellular device, use the following website: m.usft.com


What happens if my tracker goes into an area with no cell phone service?


If this happens, your tracker will still record. Once the tracker moves back into an area with cell phone service, it will upload all of the tracking data to your account. ****There will not be any live updates in an area with no cell service.

Where can I put the tracker on the vehicle?


Once your tracker has been charged and you've verified that your account is active, the first time you use it, you'll want to take it out for a test run where it has line of sight to the sky. Place it on your front seat or your dash and drive around for 10-15 minutes. Once you've done this, it's ready to be placed in/on the target vehicle.


When you place the GPS tracker on the vehicle, you must follow one simple rule. Do not block the incoming satellite signal by metal. It can penetrate glass, windows, leather, plastic, vinyl, rubber, etc. Putting it inside the vehicle, common hiding places could be between the seat cushions in the back seat, in the glove box, underneath the front seats. The signal comes from all different angles in the sky and will go through the windows and then through the seats, etc. Please make sure that if you put it in a place like under the seat that there is no metal seat plate blocking the signal. You may have to experiment with the placement of the tracker to come up with the best place available.


If you've purchased the optional weather proof magnetic case for GPS trackers (with or without battery), you can place the tracker inside it and mount the case on the underside of the vehicle. In this case, what's happening is that the GPS signal is deflected off the pavement of the road and comes back up to the tracker inside the case. Make sure the reflection path is not blocked by metal. (The magnets on the cases are very strong and designed to withstand shock, just make sure when you mount them that the full surface of the magnet is making contact and gripping on a metal surface.)


If I want to cancel my service, who do I contact?

 

To cancel your service, please contact USFT from 7 am to 7 pm Central Standard Time. Please make sure to have your account details ready (i.e. your beacon ID number and email address the account is under).


Can I get a refund for service that I prepaid for but didn’t use?


Unfortunately service is non-refundable. Your tracker will remain active through the time period you’ve paid for service, but unused time cannot be refunded. Near the end of your service period, your card on file will be autobilled on the 20th of the month unless you cancel directly with USFT.


I want to return the tracker. I decided I don’t need it and didn’t even open or activate it. Can I get a refund?


As per our industry standard return policy which is available in full on our website here, GPS trackers, activation fees, service fees, and accessories are non-refundable even if they are unused. We make every effort to provide as much information as possible to make an informed purchasing decision and are available through phone, email and live chat support if you have any questions. Unfortunately, due to the nature of GPS products, we are unable to offer refunds for them. 


(A sample copy of activation paperwork is attached to this article)